Refund Policy

Last updated: January 2026 • MySchool123

Table of Contents

Overview

At MySchool123, we strive to maintain transparency and fairness in all subscription and payment-related matters. This Refund Policy outlines the conditions under which refunds may or may not be granted for services purchased on our platform.

Please read this policy carefully before making any purchase. Your use of our services implies acceptance of these terms.

Eligibility for Refund

Refund requests may be considered only if all of the following conditions are met:

  • The request is raised within 30 days of the initial subscription payment.
  • A genuine technical issue exists that cannot be resolved by our support team.
  • The delivered service materially differs from what was officially communicated.
  • A confirmed duplicate payment or billing error has occurred.

Refunds are not applicable for partial usage, change of mind, or dissatisfaction after active use.

Non-Refundable Scenarios

The following payments and situations are strictly non-refundable:

  • Any subscription request made after the 30-day eligibility window
  • Account suspension or termination due to violation of Terms & Conditions
  • Accounts found to be created by previously suspended or terminated schools
  • Re-registration using same or different details after suspension
  • Misuse of rural discounts, special offers, or promotional pricing
  • Failure to submit valid supporting documents for claimed discounts
  • Submission of false, misleading, or incomplete information
  • Customization, setup, onboarding, or training charges
  • White-label apps, custom modules, reports, or integrations
  • SMS credits, third-party service fees, or consumed resources
  • Any service already delivered, activated, or accessed

Payment does not guarantee account approval or continuation. In case of policy violation, no refund shall be initiated under any circumstances.

How to Request a Refund

Eligible refund requests must be submitted via email with the following details:

  • School Name: Full registered institution name
  • Mobile Number: Registered contact number
  • Email Address: Registered email ID
  • Transaction ID: Payment reference number
  • Reason: Clear explanation for refund request
  • Support Ticket: Related ticket reference (if any)

Refund Process

Once your refund request is received, it will go through the following process:

1

Submit Request

Email support team with all required details

2

Verification

Eligibility & policy compliance check

3

Decision

Approval or rejection notification

4

Processing

7–10 working days if approved

Refund Processing Time

Approved refunds will be processed within 7–10 working days. Refunds will be credited to the original payment method used during checkout.

MySchool123 is not responsible for delays caused by banks, payment gateways, or third-party financial institutions.

Subscription Cancellation

Schools may cancel their subscription at any time. Cancellation only prevents future renewals and does not guarantee a refund for the current billing period.

Changes to This Refund Policy

MySchool123 reserves the right to modify or update this Refund Policy at any time without prior notice. The latest version published on our website shall be final and binding.

Continued use of MySchool123 services implies acceptance of this Refund Policy.

Contact Us

Refund Requests

support@myschool123.com

Subject: Refund Request – [School Name]

We usually respond within 24 working hours.